Rights and Obligations
1. The Customer has the right to:
1.1. provide the Company with orders to conduct Activities through the Website;
1.2. in the event of any dispute, submit a formal request by official letter or by email to the details specified by the Company on the Website.
1.3. unilaterally terminate this Agreement, provided there is no debt to the Company.
2. The Customer is obligated to:
2.1. comply with the provisions of this Agreement when receiving Services and conducting Activities on the Website;
2.2. be responsible for all actions or omissions by the Customer or other third parties using the username and password associated with the Customer's username and password to access the Website or platform on the Website;
2.3. be solely responsible for all actions and omissions of the Customer, including liability for orders to perform Activities on the Website;
2.4. take responsibility for selecting strategies and considering potential risks arising from Activities or receiving Services;
2.5. be fully responsible for keeping the information received from the Company secure and accept the potential risk of financial loss to the Customer or the Company due to unauthorized third-party access to the Customer's Account;
2.6. notify the Company of any changes in the Customer's contact details within seven (7) calendar days from the time of such changes via official letter or email;
2.7. register on the Website for only one (1) Account. If it is found that the Customer has multiple Accounts, the provision of Services will be canceled and other Services will not be performed. The Company reserves the right to block all Customer Accounts and the funds within them will not be considered the Company's obligation for withdrawal in favor of the Customer.
2.8. only operate with Chainoption and only promote Chainoption products after becoming an Affiliate partner of Chainoption; working with competing companies and advertising other products competing with Chainoption products is prohibited. The User agrees that engaging in non-compliant activities means the User has violated the partnership agreement between Chainoption and the User. Consequently, the provision of Services and Affiliate programs will be canceled, and other Services and Affiliate programs will not be performed. The Company reserves the right to lock all Customer Accounts, and the funds and commissions within them will not be considered the Company's obligation for withdrawal or payment in favor of the Customer.
3. The Company has the right to:
3.1. if the Customer violates one or more provisions of this Agreement, review the value of the Company's obligations to the Customer, with adjustments to the relevant Customer Activity registration entry;
3.2. suspend the provision of Services at any time without explanation to the Customer;
3.3. unilaterally terminate this Agreement. In this case, the Company will notify the Customer by any available means within three (3) working days from the date of termination of this Agreement;
3.4. change, add, or set default option payout rates, margins, availability of option types, minimum and/or maximum option amounts, and possible expiration times for one, several, or all assets. The Company reserves the right to limit the maximum number of options purchased for any timeframe displayed on the trading platform (1 minute, 1 hour, 1 calendar day, or any other timeframe). The Customer agrees that option prices, profits, quotes, minimum or maximum option amounts, and other characteristics may vary for different Customers;
3.5. contact the Customer if there are any questions related to this Agreement, particularly to clarify the Customer's intentions regarding actions on the Customer's Account;
3.6. amend or rename any section, clause, term, and wording of this Agreement or Terms without the obligation to notify the Customer of such changes;
3.7. if there are any objective reasons, suspend the provision of Services to the Customer;
3.8. amend the scale of the Company's obligations in favor of the Customer if Activities conducted on the Website are not in accordance with this Agreement;
3.9. engage third parties to provide Services under this Agreement, provided they fully assume the Company's responsibility to maintain absolute confidentiality of all information received from the Customer;
3.10. if the Customer does not conduct Activities for three (3) months and has not notified the Company in writing about the termination of this Agreement and the Customer's Account, require the Customer to cover the service costs of the Customer's Account at fifty (50) US dollars per month, provided there is at least the corresponding amount available in the Customer's Account without dispute and deduct the said amount from the Customer's Account without prior notice;
3.11. accept the Customer's instructions to engage in an Activity. If the Company refuses to engage in a proposed Activity, it is not obligated to provide reasons but will promptly notify the Customer accordingly;
3.12. not accept funds deposited by the Customer and/or cancel the Customer's deposits when the Customer deposits 3,000 dollars or more or if the Customer makes more than 10 separate deposits into the Customer's Account and the Company cannot verify the Customer's credit or debit card details or any other payment methods used. If deposits are canceled and the supervisory authority does not seize the Customer's funds due to suspected money laundering or any other legal violation, the Customer's funds will be returned to the originating bank account. If the Customer conducts no Activities after depositing funds and then requests a withdrawal, the Company may recognize such actions as an attempt at money laundering;
3.13. cancel payment to the Customer and return the funds in the Customer's Account if the Customer experiences any technical issues in the payment system. Beyond the aforementioned payment, cancellation may occur if the payment is disclosed due to a software error. The Customer's lack of knowledge of the software error does not affect the Company's decision. For technical verification purposes, the Customer's Account may be temporarily frozen;
3.14. deduct a commission of up to 20% from the withdrawal amount if the trading volume on the Customer's Account is less than the deposited amount to exclude the possibility of online fraud and cover transaction costs;
3.15. identify the Customer's Account as inactive and consider cash refund issues individually if the Customer has not accessed the Account for more than 185 calendar days;
3.16. in any case and situation not mentioned in this Agreement, act at its discretion in accordance with existing business customs and practices.
5. The Company's obligations:
5.1. in accordance with the provisions of this Agreement, provide the Customer with Services on the Website;
5.2. comply with the provisions of this Agreement.